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Refund policy

Should you be dissatisfied with your order in any way, we accept returns within 14 days upon goods receipt. We will charge a restocking fee of 20% of the listed price of the product at the time of purchase for the return. We will accept the refund when returned in their original condition. If your item has been worn or protective protective packaging has been removed, your return will not be accepted. 

Alternatively, you may opt for a one time exchange for a similarly priced item or higher valued item in the NATbyJ range, subject to availability. There will be a charge of US$10 for this to cover our shipping fees. If you opt for the higher priced item, in which case you will have to bear the cost of the difference in price plus US$10 for shipping. Exchanged products will need to be returned together with accompanying boxes and warranty cards before the replacement product is dispatched. However, we will not be able to reimburse the return shipping fee when sending the product back to us.

PLEASE NOTE THE NO RETURNS AND NO EXCHANGE WILL BE ALLOWED FOR CUSTOMIZED OR PERSONALIZED WATCHES. 

Should a product be damaged at the point of delivery, we will provide for a one to one exchange of the same product, subject to availability. We will reimburse the return shipping cost, up to a value of US$8. NATbyJ and/or Crystal Time (S) Pte Ltd reserves the right to replace the product with another that is of similar value in the case where the model of the defective product is no longer available or not in stock. Products damaged at the point of delivery should be notified to info@natbyj.com within 14 days upon goods receipt. The notification of damage goods is in no way acceptance that the product is damaged. In the event that NATbyJ and/or Crystal Time (S) Pte Ltd agrees to the return of the products, products must be sent out within 7 working days of agreement to conduct the exchange of products. Damaged products will need to be returned together with accompanying boxes and warranty cards before a replacement product is dispatched. Past the 7 days for notification and/or agreement to exchange the product, any damaged products will be subjected to the after sales service warranty provided by each brand/product, together with charges where applicable.

For warranty claims, we will reimburse the return shipping cost, up to a value of US$8 as well. 

PLEASE DO NOT SEND YOUR PRODUCTS BACK TO US WITHOUT PRIOR APPROVAL OR CONFIRMATION OF A RETURN OR WARRANTY CLAIM. PLEASE CONTACT OUR SALES SUPPORT FIRST AT info@natbyj.com  

The decision of Crystal Time (S) Pte Ltd with respect to damaged products shall be final.