Return & Exchange

Should you be dissatisfied with your order in any way, we accept returns within 14 days upon goods receipt. We will not cover any return shipping fee for refund. You will be responsible for arranging to have the item(s) returned to us. You will be liable for all loss or damage during shipping to our warehouse. We will accept the refund when the item(s) is returned in its original condition and upon meeting the conditions listed below.

For all returns, we will charge a restocking fee of 20% of the listed price of the product at the time of purchase and a return shipping fee of US$25 will be deducted from the refundable amount. Kindly note that the refunded amount may differ from the original purchase amount due to transaction fees, click here to learn more.

To qualify for a return:

1. Items must be in their original condition - brand new, unused condition and with no signs of wear or damage.
2. Items returned by mail must be in all original packaging (tags, box, and pouch included) and warranty card.
3. No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

• Personalized, customized, engraved or modified products
• Gift cards
• FINAL SALE items
• Giveaway / Sponsorship items
• Any product that is listed as non-returnable.

If you decide to return your purchase, please send us an email to info@natbyj.com with the following information:

• Purchase receipt
• Item(s) to be returned

Our customer service team will follow up with you within 3-5 business days.

Should the returned item(s) not meet the above conditions, NATbyJ reserves the right to deny the refund and return the non-refundable item(s) back to the customers. The shipping charges will be borne by the customer.

We accept a one-time exchange within 14 days upon goods receipt. You may exchange for a similarly priced item or higher valued item in the NATbyJ range, subject to availability. If you opt for a higher priced item, you will have to bear the cost difference in price. We will not cover any return shipping fee for exchange. You will be responsible for arranging to have the item(s) returned to us for exchange. You will be liable for all loss or damage during shipping. We will accept the exchange when the item is returned in its original condition and upon meeting the conditions listed below.

For all exchanges, there will be a charge of US$25 to cover our standard shipping fees.

To qualify for an exchange:

1. Exchange items must be in their original condition - brand new, unused condition and with no signs of wear or damage.
2. Exchange items will need to be returned in all original packaging (tags, box, and pouch included) and warranty cards.
3. No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-exchangeable:

• Personalized, customized, engraved or modified items
• Gift cards
• FINAL SALE items
• Giveaway / Sponsorship items
• Any product that is listed as non-exchangeable

If you decide to exchange your purchase, please send us an email to info@natbyj.com with the following information:

• Purchase receipt
• Item(s) to be exchange
  Our customer service team will follow up with you within 3-5 business days.

Should the exchange item(s) not meet the above conditions, NATbyJ reserves the right to deny the exchange and return the non-exchangeable item(s) back to the customers. The shipping charges will be borne by the customer.

We are sorry that you received a damaged or wrong item for your order. We will provide for a one to one exchange of the same product, subject to availability. We will reimburse the return shipping cost, up to a value of US$8.

If you require to exchange your purchase, please send us an email to info@natbyj.com with the following information:

• Purchase receipt
• Item(s) to be returned

Our customer service team will follow up with you within 3-5 business days.

Please note:

1. NATbyJ reserves the right to replace the product with another that is of similar value in the case where the model of the defective product is no longer available or not in stock.
2. Products damaged at the point of delivery should be notified to info@natbyj.com within 7 days upon goods receipt.
3. The notification of damaged goods is in no way acceptance that the product is damaged.
4. In the event that NATbyJ agrees to the return of the products, products must be sent out within 7 working days of the agreement to conduct the exchange of products.
5. Damaged products will need to be returned together with accompanying boxes and warranty cards before replacement products are dispatched.
6. Past the 7 days for notification and/or agreement to exchange the product, any damaged products will be subjected to the after-sales service warranty provided by each brand/product, together with charges where applicable.

The decision of NATbyJ with respect to damaged products shall be final.

Refunds will be made within 30 days from the time we receive the item(s) and upon meeting the conditions listed in our Returns Policy. You will receive a return confirmation email after we verify the item(s) and acknowledge the refund.

Pease note, we are not able to provide a refund for any of those transaction fees:

• The refunded amount may differ from the original purchase amount due to transaction fees (e.g. foreign exchange rate, administrative fees, bank charges) which are not under the control of NATbyJ or its affiliate companies.
• Any duties and taxes incurred on your shipment.

Depending on your bank/card issuer, your refund(s) should reflect on your bank/card statement after you have received the return confirmation email from NATbyJ. If you have any further clarifications pertaining to your refund(s), please contact your bank/card issuer directly.