FAQ | NATbyJ
FREE world-wide shipping on watches. 14 days return policy* (T&C applies). Prices in USD
FREE world-wide shipping on watches. 14 days return policy* (T&C applies). Prices in USD
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FAQ

General

1. Where can I purchase NATbyJ watches?

NATbyJ watches are only available for purchase on the NATbyJ website at www.natbyj.com.

2. How long is the warranty for a NATbyJ watch?

Two years.

3. What are the payment methods available?

We accept all major credit cards. Payment is made through our payment service providers: PayPal and Shopify Pay.

4. Are the prices shown in my local currency?

All prices shown are in United States Dollars (USD).

5. Are NATbyJ watches waterproof?

NATbyJ watches are water-resistant up to 30meters or 3ATM.

6. What’s in the packaging when I get my NATbyJ watch?

Your order will come along with a box, an instruction manual and of course, the watch itself. The watch will come with a battery stopper or a plastic that helps to pull put the crown. Remove the battery stopper/plastic and push in the crown. 

7. Does NATbyJ accept returns?

Should you be dissatisfied with your order in any way, we accept returns within 14 days upon goods receipt. We will charge a restocking fee of 20% of the listed price of the product at the time of purchase for the return. We will accept the refund when returned in their original condition. 

Alternatively, you may opt for a one time exchange for a similarly priced item or higher valued item in the NATbyJ range, subject to availability. There will be a charge of US$10 for this to cover our shipping fees. If you opt for the higher priced item, in which case you will have to bear the cost of the difference in price plus US$10 for shipping. Exchanged products will need to be returned together with accompanying boxes and warranty cards before the replacement product is dispatched. However, we will not be able to reimburse the return shipping fee when sending the product back to us.

PLEASE NOTE THE NO RETURNS AND NO EXCHANGE WILL BE ALLOWED FOR CUSTOMIZED OR PERSONALIZED WATCHES. 

 

Shipping

1. Where do you ship to and how long will the delivery take?

We ship to the following destinations listed and their estimated shipping times are listed beside the destination in number of days.

Australia (Sydney, Melbourne, Perth) 6 - 8 days
Brunei Darussalam (Bandar Seri Begawan) 6 - 8 days
Canada (Vancouver) 8 - 11 days
China, People's Republic of (Beijing, Guangzhou, Shanghai) 8 - 10 days
France (Paris) 7 - 9 days
Germany (Frankfurt) 7 - 9 days
Hong Kong (Hong Kong) 5 - 7 days
India (Chennai, Mumbai, Kokata) 7 - 10 days
Indonesia (Jakarta, Batam) 7 - 10 days
Italy (Rome) 9 - 11 days
Japan (Tokyo, Osaka) 5 - 7 days
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 6 - 8 days
Netherlands (Amsterdam) 6 - 8 days
New Zealand (Auckland) 6 - 8 days
Philippines (Manila) 8 - 10 days
Singapore 3 - 5 days
South Africa (Johannesburg) 7 - 9 days
Sweden (Stockholm) 6 - 8 days
Switzerland (Zurich) 6 - 8 days
Taiwan (Taipei) 6 - 8 days
Thailand (Bangkok) 6 - 8 days
United Arab Emirates (Dubai) 7 - 10 days
United Kingdom (London) 6 - 8 days
United States of America (San Francisco, New York, Honolulu) 8 - 10 days
Vietnam (Ho Chi Minh) 7 - 10 days
Other Destinations in Asia and Territories in the Pacific 7 - 12 days
Other Destinations in the Middle East, Africa, Europe and America 8 - 14 days


 2. How much will the delivery of my watch cost?

For orders above US$89, free shipping will be provided. For orders below that amount, the shipping fee will be calculated at the check out.

3. Where is my order?

When your order has been processed and sent out to our distributing partners, we will provide you with a tracking number. You may track your parcel at the following link: https://www.singpost.com/track-items

 

Warranty

1. How long does the warranty last?

NATbyJ watches are warranted from any manufacturing defects, subject to the terms and conditions of the warranty for a period of two years.

2. What does the warranty cover?

NATbyJ guarantees the working condition of the watch for the above stated warranty period. This includes the movement of the watch. The warranty does not cover against damage to the case, glass, leather strap and damage due to wear and tear.

3. How do I send my watch for repair?

Please contact us at info@natbyj.com with the problem, along with a picture of the problem and we will advise you on the next steps.

 

Troubleshooting

1. Do NATbyJ watches require batteries?

Yes, all NATbyJ watches require batteries to operate. We use a standard watch battery that can be commonly found in watch shops.

2. My watch does not seem to be working / My watch has stopped running. What can I do to fix this?

To start operating of the watch, remove the battery stopper and press the crown into the side of the case. If your watch still does not move, it’s likely the battery needs replacing.

If after replacing the battery and your watch is still not working, please contact us at info@natbyj.com.

3. How long is the battery life of my watch?

Batteries fitted in our timepieces are expected to last between 2 to 2.5 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc.

4. What type of battery do you use?

All our watches are fitted with a standard silver oxide button cell battery readily available at most watchmakers and/or jewellers.

5. My watch got wet in the rain. Will it be ok?

All NATbyJ watches are rated to be water-resistant up to 30m. However, this is provided that the crown is pushed in to prevent any water from entering the watch. In any case where the watch is exposed to water when the crown pushed out, the warranty will be void. Water resistance does not cover the straps.

6. I cracked the glass on my watch. What can I do?

Unfortunately, our warranty does not cover the glass of the watch. Please send us an email at info@natbyj.com to receive a quote from us.

7. Do you offer a repair service?

If your watch require attention, please contact us at info@natby.com.