Order & Shipping
Where does NATbyJ ship to/from?
We ship worldwide from Singapore! Once you have placed your order, we will process, pack and ship out your order within 2-5 business days.
Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
What are the shipping fees and delivery timeline?
For orders shipped to Singapore: Enjoy FREE STANDARD SHIPPING for orders above SGD70. For orders below this amount, there is a flat-rate delivery charge of SGD7.
For orders shipped to Malaysia: Enjoy FREE STANDARD SHIPPING for orders above MYR170. For orders below this amount, there is a flat-rate delivery charge of MYR25.
For international orders: Enjoy FREE STANDARD SHIPPING for orders above USD70. For orders below this amount, there is a flat-rate delivery charge of USD20.
***For international orders: If you require your order urgently, please select EXPRESS SHIPPING at checkout for US$30.
Estimated Delivery Duration:
- Orders placed with FREE STANDARD SHIPPING should arrive in 6-20 business days.
- Orders placed with EXPRESS SHIPPING should arrive in 3-8 business days.
Please note that these delivery timings are estimated, and do not include weekends, holidays and any unforeseeable delays on the courier’s end. If your order consists of a pre-order, the dispatch date may change. NATbyJ does not accept any responsibility for delivery beyond the estimated delivery times. For more information, please email us at firstname.lastname@example.org for further advice.
Will I be charged for duties and taxes?
NATbyJ will not be liable for any duty or tax payable at the destination country. Please make the necessary arrangements with the local customs authority to ensure delivery of the merchandise. This may include paying tax and duty fees charged by the local customs authority.
NATbyJ has no control over these fees, and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs authority.
How do I track my order?
Once your order is packed and ready to ship, you will receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
In case you cannot locate your parcel, or your order is delayed, please send us an email to email@example.com with the following information:
- Order Number
- Tracking Number
Can I cancel or update my order? Or change my shipping address?
If you need to make any changes to your order, please send an email to firstname.lastname@example.org as soon as possible and we will do our best to accommodate your request. Kindly note, once your order is dispatched, we may not be able to cancel or update your order upon request. In such instance, learn more about Return Policy.
For canceled orders, refunds will be made within 30 days after notice of cancellation. Please note that the refunded amount may differ from the original purchase amount due to transaction fees (e.g. foreign exchange rate, administrative fees, bank charges) which are not under the control of NATbyJ or its affiliate companies. We are not able to provide a refund for any of those transaction fees.
For engraved pieces, once the order is placed, we are not able to cancel the order.
All delivery of products is done by postal service or a third-party logistic carrier which is in no way associated with, or a subsidiary of, or owned by NATbyJ.
You shall remain contactable through the telephone number or mobile phone number provided at all times for the delivery service to be in contact with you. You shall provide sufficient/correct delivery information. Upon delivery of the product, you may be required to sign for delivery.
In the event that you are unable to take delivery or collection, NATbyJ will not be liable for any additional costs involved in ensuring the products are re-delivered. Products will be dispatched within 2 to 5 business days and subjected to the delivery schedule/service of the delivery system carrier engaged by NATbyJ. We shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery. No changes in delivery schedule will be entertained. NATbyJ will not be responsible for any delay in delivery as a result of your parcel being held back by your local customs authority.
NATbyJ will not be liable for any duty or tax payable at the destination country. Please make the necessary arrangements with the local customs authority to ensure safe delivery of the merchandise. This may include paying of tax and duty fees charged by the local customs authority.
In case of any faults, defects, or damage, you shall provide the documents delivered with the product, as well as a photo of the defect. Please send us an email to email@example.com with the information.
Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
All risk in the product shall pass to you upon delivery. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product from the third-party logistic carrier, we will not conduct a refund for the products purchased and may (without affecting any other right or remedy available to us) charge you for any fee and other costs reasonably incurred by us.