Warranty & Repairs

1 YEAR WARRANTY

Every piece of NATbyJ jewelry is covered by a limited one (1) year warranty from the original date of purchase from an authorized and approved NATbyJ stockist. The warranty is valid against any manufacturing defects in material or workmanship only. For warranty claims, we will reimburse the return shipping cost, up to a value of US$8.

Important:
Please retain your receipt / warranty card or pass it on to the gift recipient, as the original proof of purchase or a warranty card is required to make your warranty claim.

Need to initiate a warranty claim?
Please send us an email to info@natbyj.com with the following information:

• Proof of purchase or warranty card
• Item(s) to be repaired
• Detailed photos

Our customer service team will follow up with you within 3-5 business days.

What is not covered under the warranty?
The warranty against defects does not cover lost or stolen items, scratches, broken chain, damages caused by accident, lack of care, negligence, improper use or storage of product, general wear and tear, tarnishing or unauthorized modification done by unauthorized service centres (resizing or any types of repair work).

NATbyJ reserves the right to deny a warranty claim at its sole discretion.

2 YEARS WARRANTY

Every piece of NATbyJ watch is covered by a limited two (2) years warranty from the original date of purchase from an authorised and approved NATbyJ stockist. The warranty is valid against any manufacturing defects in material or workmanship only. For warranty claims, we will reimburse the return shipping cost, up to a value of US$8.

Important:

• Please retain your receipt / warranty card or pass it on to the gift recipient, as the original proof of purchase or a warranty card is required to make your warranty claim.
• Please do not send your products back to us without prior approval or confirmation of a warranty claim.

Need to initiate a warranty claim?
Please send us an email to info@natbyj.com with the following information:

• Proof of purchase or warranty card
• Item(s) to be repaired
• Detailed photos
  Our customer service team will follow up with you within 3-5 business days.

What is not covered under the warranty?

1. Case, crystal, strap, bracelet, crown, battery and any accessory that comes alongside the watch.
2. Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
3. Water resistance is only ensured if the watch has been used in accordance with the instruction manual.
4. All NATbyJ watches are water resistant to the depth defined by the model specifications, provided that the water-resistant components are intact. The water resistance of a watch is ensured by gaskets placed between the crown, the pushers, the crystal, and the watch case. These gaskets deteriorate over time under the influence of external factors such as temperature variations, pollution, or chemicals. It can deteriorate and must be regularly replaced to guarantee the water resistance of the watch. In addition, heavy impacts on the watch are known to affect the water resistance and should be avoided.

The warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship.

NATbyJ reserves the right to deny a warranty claim at its sole discretion.

Please send us an email to info@natbyj.com with the following information:

• Proof of purchase or warranty card
• Item(s) to be repaired
• Detailed photos

Our customer service team will follow up with you within 3-5 business days.

Please Note:
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for repair or replacement, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If repair is not available, the product may be replaced with the same product, or substituted with a product of comparable value. NATbyJ is unable to guarantee that the exact same product or design will be provided. If it is determined that the damage is not a material or manufacturer defect, the company may offer a repair service subject to a fee.

Please note that a defective piece can only be repaired if:

1. The product is a genuine NATbyJ product with the NATbyJ logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition.
3. Spare parts are still available.
   

NATbyJ reserves the right to deny a warranty claim at its sole discretion.