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Shipping policy

All delivery of products is done by postal service or a third party logistic carrier which is in no way associated with, or a subsidiary of, or owned by Crystal Time (S) Pte Ltd.

You shall remain contactable through the telephone number or mobile phone number provided at all times for the delivery service to be in contact with you. You shall also be at the delivery address at the time of delivery.

Orders above US$80 are eligible for free international standard shipping. All NATbyJ orders are delivered through SingPost International Small Packets AIR Registered mail or similar for free delivery. You shall be at the delivery address at the point of delivery.  You may refer to the following table for estimated delivery times to your destination country, provided by SingPost.

In view of COVID-19, please note that COVID-19 has resulted in significant disruption in international airfreight movements. Some international shipments may be significantly delayed.

*Estimated Delivery Duration due to COVID-19 delays:

  • Orders placed with FREE STANDARD SHIPPING should arrive in 15-20 business days.
  • Orders placed with EXPRESS SHIPPING should arrive in 5-8 business days.

Thank you for your kind understanding during this difficult time globally.

Countries Days
Australia (Sydney, Melbourne, Perth) 6 - 8 days
Brunei Darussalam (Bandar Seri Begawan) 6 - 8 days
Canada (Vancouver) 8 - 11 days
China, People's Republic of (Beijing, Guangzhou, Shanghai) 8 - 10 days
France (Paris) 7 - 9 days
Germany (Frankfurt) 7 - 9 days
Hong Kong (Hong Kong) 5 - 7 days
India (Chennai, Mumbai, Kokata) 7 - 10 days
Indonesia (Jakarta, Batam) 7 - 10 days
Italy (Rome) 9 - 11 days
Japan (Tokyo, Osaka) 5 - 7 days
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 6 - 8 days
Netherlands (Amsterdam) 6 - 8 days
New Zealand (Auckland) 6 - 8 days
Philippines (Manila) 8 - 10 days
Singapore 3 - 5 days
South Africa (Johannesburg) 7 - 9 days
Sweden (Stockholm) 6 - 8 days
Switzerland (Zurich) 6 - 8 days
Taiwan (Taipei) 6 - 8 days
Thailand (Bangkok) 6 - 8 days
United Arab Emirates (Dubai) 7 - 10 days
United Kingdom (London) 6 - 8 days
United States of America (San Francisco, New York, Honolulu) 8 - 10 days
Vietnam (Ho Chi Minh) 7 - 10 days
Other Destinations in Asia and Territories in the Pacific 7 - 12 days
Other Destinations in the Middle East, Africa, Europe and America 8 - 14 days

 

Crystal Time (S) Pte Ltd will not be liable for any duty or tax payable at the destination country. Please make the necessary arrangements with the local customs authority to ensure safe delivery of the merchandise. This may include paying of tax and duty fees charged by the local customs authority.

In the event that you are unable to take delivery or collection, Crystal Time (S) Pte Ltd or associated companies are not liable for any additional costs involved in ensuring the products are re-delivered. Products will be dispatched within 2 to 5 working days and subjected to the delivery schedule/service of the delivery system carrier engaged by Crystal Time (S) Pte Ltd. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. No changes in delivery schedule will be entertained. Crystal Time will not be responsible for any delay in delivery as a result of your parcel being held back by your local customs authority.

Upon delivery of the product, you may be required to sign for delivery.

In case of any faults, defects or damage, you shall be able to provide the documents delivered with the product, upon request as well as a picture of the defect. You may contact:

info@natbyj.com

Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

We deliver in our standard packaging. Gift wrapping is not available at the moment.

All risk in the product shall pass to you upon delivery. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product from the third party logistic carrier, we will not conduct a refund for the products purchased and may (without affecting any other right or remedy available to us) charge you for any fee and other costs reasonably incurred by us.

You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.